Refund Policy

To Well Care Pty Ltd trading as To Well Consultancy ACN 699 322 793 ('To Well Consultancy', 'we', 'us' and 'ours') - Refund Policy.

Our products and services come with certain guarantees. If you think you are entitled to consumer rights under the Australian Consumer Law, please contact us via the contact details below with a copy of your proof of purchase (such as a purchase receipt, bank statement or confirmation email) to discuss.

All other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in the Provider+ Refunds Policy and the Provider+ Terms and Conditions.

Nothing in this Policy will limit your rights under the Australian Consumer Law.

Product and Services

1. We do not generally provide refunds on our services for change of mind. However, subject to your rights under the Australian Consumer Law, we may at our

discretion, provide a partial refund.

2. Once you have received our downloadable templates, then no refunds will be provide for change of mind. If you are having problems download our templates,

please contact us at hello@towellconsultancy.com for support.

Cooling-Off Period for Services

Unless otherwise agreed in writing by us, you will have a five (5) business day cooling-off period from the date you accept our proposal agreement. If no proposal agreement was issued, the cooling-off period will commence from the date of the invoice we issue to you (Cooling-off Period).
If you decide to cancel the services during the Cooling-off Period, we will provide you with a full refund. If you do not cancel the services then after the Cooling-off Period you will be required to pay us the fees for all services provided.
If you decide to cancel the services after the Cooling-off Period then, subject to your rights under the Australian Consumer Law, any refunds will be at our discretion in accordance with this Policy and only where handover of documentation has not occurred. Where handover of documentation has occurred then no refunds will be provided.

Support

Our admin team is here to help if you have any questions about our products or services, please contact admin using the contact details below.

For any questions or notices, please contact us at:

Email: hello@towellconsultancy.com

This Privacy Policy was last updated on 14 September 2026.